Refund policy

Refund policy

Every Pixel Perfect Reptiles item is 3D printed to order, so please read this before you buy.

Damaged, defective or wrong items

If your order arrives broken, has a printing defect, or isn't what you ordered, email us at pixelperfectreptiles@gmail.com within 14 days of delivery with your order number and a photo. We'll reprint and ship a replacement at no cost, or give you a full refund if you prefer. You don't need to send the item back.

Returns

If you change your mind, you can return an unused item in its original condition within 30 days of delivery for a refund of the item price. Email us first and we'll send the return address. Return shipping is paid by the customer, and original shipping charges aren't refunded.

Orders with a custom color or color combination can't be returned unless they arrive damaged, defective or wrong.

Color variation

Your selected color is the main color theme of the piece, and each print can vary. Color variation within the range described on the product page isn't considered a defect.

Cancellations

Because we start printing quickly, contact us as soon as possible to cancel. If your item hasn't been printed yet, we'll cancel and refund in full. Once it has been printed or shipped, the Returns section above applies.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to post it.